The project:
Overview
Transformed first-day experience with digital onboarding tools, centralized resources, and personalized onboarding partner matching to ensure new employees felt welcomed, prepared, and connected from day one.
The onboarding process is inconsistent and fragmented, leaving employees without proper support, tools, clear documentation, or essential knowledge needed for a successful start.
Problem:
How might we improve the onboarding experience for new employees, hiring managers, and onboarding buddies?
Goal:
UX designer for the mobile application.
My Role:
• Conducting research
• Paper and digital wireframing
• Iterating on designs
• Making high-fidelity prototype
Responsibilities:
All about the user:
User research
We conducted 15 in-depth interviews with 20 questions per interview. After conducting these in-depth interviews we used 7 research methods including contextual interviews, persona creation, competitive analysis, SWOT analysis, affinity mapping, empathy mapping, and journey mapping.
Pain Points
Stressed:
53% of employees mentioned feeling stressed or overwhelmed during their first 90 days.
Onboarding buddy:
60% of new employees were not assigned an onboarding buddy. Onboarding buddies assist new employees with navigating Lennox and may not be on the same team as the new hire.
Finding information:
The research also exposed widespread issues with locating emergency protocols along with booking and finding meeting rooms.
Empathy map
Journey map
Personas
The project schematically:
Starting design
Here I built schemes and storyboards to clarify and understand information and architecture of the app. After I created paper wireframes and then I proceeded with building digital wireframes with a low-fidelity prototype in order to conduct usability tests with stakeholders and users.
Appmap
It's a structured scheme that outlines the pages and content hierarchy of the website.
I developed an appmap for the new LenXperience app.
Paper wireframes
They initially oriented on the basic flow of the app.
Unfortunately I don't have my early sketches from this project, so instead enjoy this photo of the team holding up their sketches :) I am also including my digital sketches.
The clear version:
Refining design
Mockups
These are high-fidelity designs that represent a final product
This project included three key deliverables: an app I led, a short-term reimagined SharePoint solution, and a printed guide for Human Resources.
Looking forward:
Outcome
Now, finally, it remained to pay attention to the impact and several takeaways for future projects.
100% of new employees assigned onboarding buddy
98% of new employees use new SharePoint website
86% report finding meeting rooms easier with map
43% reduced onboarding friction
Impact:
Quantitative research exposed critical gaps, leading to a holistic onboarding redesign where reducing stress was as important as improving functionality.
What I learned:
